Jum99 respects your privacy. This document transparently explains how we collect, use, store, and protect your personal information as a member of our platform.
jum99's Privacy Commitment: jum99 is committed to protecting the privacy and security of every member's personal information. This Privacy Policy has been prepared in accordance with the requirements of the Personal Data Protection Act 2010 (PDPA) Malaysia. By using the jum99 platform, you agree to the collection and use of personal information as described in this document.
This Privacy Policy is issued by jum99 ("we", "Platform" or "jum99") and applies to all individuals who use, visit, or register as a member on the jum99.bet platform.
As an online betting and entertainment platform operating in Malaysia, jum99 collects and processes users' personal information in the course of delivering our services. We take this responsibility seriously and are committed to ensuring your data is handled in a manner that is secure, fair, and transparent.
This policy explains:
Applicable Scope: This policy applies to all jum99 services, including Sports Betting (football, badminton, cricket), Live Casino, online slots, lottery, and all related support services.
Jum99 only collects data that is strictly necessary to deliver our services safely and efficiently. We do not collect excessive or irrelevant data.
| Data Type | Example | Required | Purpose |
|---|---|---|---|
| Full name | As per MyKad | Mandatory | Identity verification (KYC) |
| ID card number | NRIC / Passport | Mandatory | Age verification & KYC |
| Date of birth | DD/MM/YYYY | Mandatory | Age 18+ verification |
| Phone number | Active Malaysian number | Mandatory | 2FA verification & communications |
| Email address | Personal email | Mandatory | Communication & notifications |
| Residential address | Malaysian Address | KYC only | Additional verification |
Most of the personal information jum99 holds is provided directly by you when:
When you use the jum99 platform, certain technical information is collected automatically through:
In limited cases, jum99 may receive information from legitimate third parties, such as identity verification service providers or risk analytics providers, for fraud prevention purposes.
Jum99 uses the personal information it collects solely for lawful and necessary purposes only. We do not use your data for unrelated purposes without your consent.
With your consent, jum99 may send you information about the latest promotions, new bonuses, and special platform events. You can unsubscribe from marketing communications at any time through your account settings.
jum99 will not use your personal data for purposes unrelated to the platform's services without first obtaining your explicit consent.
Jum99 does not sell, does not rent, and does not trade members' personal data to any third party for commercial purposes. However, in limited circumstances, data may be shared with the following parties:
Jum99 works with selected third-party service providers bound by strict confidentiality agreements for the purposes of:
Jum99 may disclose your personal information to the relevant authorities where required by Malaysian law, including court orders, law enforcement investigations, or regulatory requirements.
Jum99 reserves the right to disclose information where we reasonably believe disclosure is necessary to protect the rights, property, or safety of jum99, our members, or the public from serious harm.
jum99 Guarantee: Your data not sold, not rented and not shared for third-party advertising purposes without your explicit consent.
Jum99 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or accidental disclosure.
Only jum99 staff who require access to your personal data to carry out their legitimate duties are granted access. All access is logged and audited on a regular basis.
jum99 will never ask for your account password via email, live chat, or phone. If anyone claiming to be a jum99 representative requests such information, please report it to our support team immediately.
Jum99 uses cookies and similar tracking technologies to enhance the user experience, analyse traffic, and ensure the platform functions smoothly. Cookies are small files stored on your device by your web browser.
You can manage your cookie preferences through your web browser settings. Disabling certain cookies may affect the functionality of some areas of the jum99 platform.
Under Personal Data Protection Act 2010 (PDPA) Malaysia, you have the following rights regarding your personal data held by jum99:
You have the right to request and obtain a copy of the personal data we hold about you. Requests will be processed within 21 business days.
If your data is inaccurate or incomplete, you have the right to request a correction. Updates can be made through your jum99 account settings.
You may request the deletion of your personal data under certain circumstances, subject to legal obligations that prevent immediate removal.
You may withdraw consent for certain uses of your data (in particular, marketing) at any time via your account settings.
You have the right to object to the processing of your data for specific purposes, including direct marketing.
If you are dissatisfied with how jum99 handles your data, you have the right to lodge a complaint with the relevant authority in Malaysia.
How to Submit a Request: To exercise any of the rights above, contact jum99 by email at privacy@jum99.bet or via live chat, stating your request clearly. We will respond within 14 business days.
Jum99 retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable Malaysian law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For as long as the account remains active | Ongoing service delivery |
| Financial transaction records | 7 years after account closure | Malaysian legal requirements |
| KYC Documents | 5 years after account closure | PDPA & anti-money laundering requirements |
| Support communication logs | 3 years | Dispute resolution & audit |
| Usage analytics data | 2 years (anonymised) | Platform improvements |
| Session cookies | Until logout | Session security |
Once the retention period expires, data will be securely deleted or anonymised in accordance with established procedures.
Jum99 services are exclusively for individuals aged 18 and above. jum99 does not knowingly collect any personal data from children under the age of 18.
If we find that we have collected personal data from a minor without valid parental or guardian consent, we will take immediate steps to delete that information and close the account in question.
If you believe your child has registered for or used the jum99 platform without your consent, please contact our support team immediately at support@jum99.bet. We will respond promptly.
If you have any questions, concerns, or requests relating to this Privacy Policy or how jum99 handles your personal data, please contact us through the following channels:
Amendment Notice: jum99 reserves the right to amend this Privacy Policy from time to time. Material changes will be communicated via your registered email or a prominent notice on the platform. The latest version is always available at jum99.bet/privacy-policy. Date of last update: 1 January 2026.
More than just a document — these are the concrete steps jum99 takes every day to protect the personal data of Malaysian players.
All communications between your device and jum99 servers are protected by 256-bit SSL encryption — the same standard used by Malaysia's leading financial institutions such as Maybank and CIMB.
Jum99 has never and will never sell, rent, or trade our members' personal data to any party for advertising or commercial purposes. Your data belongs to you — it is not our commodity.
Only staff who genuinely require access to your data in order to carry out their legitimate duties are granted permission to do so. All access is logged, monitored, and periodically audited by the jum99 security team.
The jum99 Privacy Policy is drafted in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) — the data protection legislation governing the processing of personal data in Malaysia.
Jum99 provides a straightforward mechanism for you to access, correct, or request the deletion of your data. Your rights as a data subject are respected and fulfilled within the required timeframe.
In the unlikely event of a data breach that may affect your information, jum99 is committed to notifying you and the relevant authorities within the timeframe required by law.
Your personal data is protected. Your transactions are secure. Your winnings are guaranteed. Register today and enjoy a transparent, trustworthy betting experience with jum99.